Terms of service

These Terms of Service govern your access to and use of lullabynest.shop, including purchases made through the website and any related services provided by Lullaby Nest.

Throughout these Terms, the words “we,” “us,” and “our” refer to Lullaby Nest. The words “you,” “your,” and “customer” refer to any visitor, user, or purchaser using our website.

By visiting our website, placing an order, or using any part of our services, you agree to these Terms of Service.

1. About Lullaby Nest

Lullaby Nest is an online retailer established in 2026. We specialize in personalized decorative pillow covers, nursery décor, customized gifts, and related home and lifestyle products.

Our business contact information is:

Lullaby Nest
8425 133A St
Surrey, British Columbia V3W 6Y6
Canada

Email: support@lullabynest.shop
Phone: +1 (778) 896-3474

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding agreement;
You are at least the age of majority in your jurisdiction, or you are using the website with the permission of a parent or legal guardian;
The information you provide is accurate and complete;
You will not use our website for unlawful, fraudulent, or abusive purposes.

3. Online Store Terms

You may not use our products or services for any illegal or unauthorized purpose.

You must not:

Violate applicable laws or regulations;
Transmit viruses, malware, harmful code, or disruptive technology;
Attempt to gain unauthorized access to our systems;
Interfere with website security or operation;
Copy, reproduce, resell, or exploit our website content without permission;
Submit false, misleading, abusive, or fraudulent information;
Use another person’s identity or payment details without authorization.

We reserve the right to suspend or terminate access when these Terms are violated.

4. Product Information

We make reasonable efforts to present product descriptions, images, dimensions, colors, materials, and customization options accurately.

However:

Colors may appear differently depending on screen settings, lighting, and device displays;
Handmade, printed, or customized products may have minor variations;
Measurements may vary slightly due to production methods;
Packaging may change without notice;
Product images may include decorative items not included in the purchase;
Pillow covers may be sold without pillow inserts unless the product page states otherwise.

Customers should carefully review the product page before purchasing.

5. Personalized Orders

Customers are responsible for entering correct customization information, including:

Names;
Initials;
Letters;
Dates;
Colors;
Sizes;
Design selections;
Any other personalized details.

Please verify spelling, capitalization, punctuation, and order specifications before submitting payment.

We may reproduce personalization exactly as entered by the customer. We are not responsible for customer-submitted spelling errors or incorrect customization instructions, except where required by applicable law or covered by our Return and Refund Policy.

We reserve the right to reject customization requests that contain:

Illegal content;
Hate speech;
Harassment;
Threats;
Obscene or abusive material;
Intellectual property violations;
Content that may harm another person’s rights;
Other content we consider inappropriate or unlawful.

6. Prices and Currency

Product prices are displayed on the website in the currency selected or shown at checkout.

Prices may change without notice. A price change will not affect an order that has already been accepted and paid, except in cases of obvious technical or pricing errors.

Prices may not include:

Import duties;
Customs charges;
Value-added tax;
Local sales taxes;
Brokerage fees;
Other charges imposed by the destination country.

Where required, applicable taxes may be calculated and displayed at checkout.

7. Orders

Submitting an order is an offer to purchase products from us. An order is not fully accepted until we confirm it, process payment, and begin fulfillment.

We reserve the right to refuse, limit, or cancel an order when:

Product information or pricing contains an obvious error;
Payment cannot be verified;
Fraud or unauthorized activity is suspected;
The product is unavailable;
The order violates these Terms;
Shipping is unavailable to the destination;
Customization contains prohibited content;
The quantity appears intended for unauthorized resale.

If we cancel a paid order, we will refund the amount paid for the cancelled portion.

8. Payment

Customers must provide current, complete, and accurate payment and billing information.

Available payment methods are shown at checkout and may be processed by third-party payment providers.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method;
The billing details are accurate;
You authorize the applicable charges;
You understand that payment providers may conduct security or fraud checks.

We do not control the internal processing times of banks or payment providers.

9. Shipping and Delivery

We provide free standard shipping worldwide.

Our estimated delivery timeframe is generally 7 to 10 business days, beginning after the order has been processed and dispatched.

Delivery estimates are not guaranteed and may be affected by:

Production time for personalized products;
Customs inspections;
Carrier disruptions;
Weather;
Holidays;
Incorrect addresses;
Remote delivery locations;
Events beyond our reasonable control.

Full shipping details are provided in our Shipping Policy.

10. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays, failed delivery, or loss caused by:

Incorrect addresses;
Missing apartment or unit numbers;
Invalid postal codes;
Incorrect recipient names;
Incomplete contact details;
Refusal or failure to collect a package.

11. Returns and Refunds

Returns, refunds, replacements, and exchanges are governed by our Return and Refund Policy.

We offer free returns and refunds within 30 days of delivery, subject to the conditions stated in that policy.

12. Intellectual Property

All website content, including but not limited to:

Brand names;
Logos;
Product descriptions;
Graphics;
Photographs;
Videos;
Website layouts;
Text;
Illustrations;
Design elements;
Icons;
Software and code,

is owned by, licensed to, or lawfully used by Lullaby Nest and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes only.

You may not reproduce, distribute, modify, publish, sell, license, scrape, or commercially exploit our content without prior written authorization.

13. Customer-Submitted Content

When you submit a review, image, message, suggestion, testimonial, or other content, you confirm that:

You own or have permission to submit it;
It does not violate another person’s rights;
It is not misleading, unlawful, abusive, or defamatory;
It does not contain malicious code.

Unless prohibited by law, you grant Lullaby Nest a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish the submitted content for customer service, promotional, and business purposes.

We are not required to publish customer submissions and may remove content at our discretion.

14. Third-Party Services and Links

Our website may contain links to third-party websites, apps, payment providers, shipping services, social networks, or other external services.

We do not control these third parties and are not responsible for their:

Content;
Availability;
Privacy practices;
Security;
Products;
Services;
Representations;
Actions or omissions.

Customers should review the applicable third-party terms before using external services.

15. Website Availability

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

We may:

Update website features;
Correct errors;
Perform maintenance;
Remove or modify content;
Suspend parts of the website;
Discontinue services or products.

We will make reasonable efforts to minimize disruption.

16. Prohibited Activities

You may not use the website to:

Engage in fraud;
Infringe intellectual property rights;
Harass, threaten, or discriminate;
Submit false reviews or misleading claims;
Collect personal information without authorization;
Conduct automated scraping or data extraction;
Circumvent website security;
Interfere with other customers;
Place unauthorized or fraudulent orders;
Resell products in a misleading or unauthorized manner.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee that:

Every product will meet subjective preferences;
Website access will always be uninterrupted;
All errors will be corrected immediately;
Delivery estimates will never be affected by external events.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Lullaby Nest will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from the use of the website or products.

Where liability cannot be excluded, our total liability will generally be limited to the amount paid for the product giving rise to the claim.

This limitation does not apply where prohibited by law or where liability cannot legally be restricted.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lullaby Nest and its service providers from claims, losses, or expenses resulting from:

Your unlawful use of the website;
Your breach of these Terms;
Your violation of another person’s rights;
Fraudulent or unauthorized activity connected to your account or order.

20. Force Majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, epidemics, government actions, customs delays, transportation interruptions, labor disputes, internet outages, or carrier failures.

21. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on this page with an updated effective date. Continued use of the website after changes are published constitutes acceptance of the revised Terms, where permitted by law.

22. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain effective.

23. No Waiver

Failure to enforce a provision of these Terms does not waive our right to enforce it later.

24. Governing Law

These Terms are governed by the laws applicable in British Columbia, Canada, without limiting any mandatory consumer protections available in the customer’s place of residence.