Contact information
Contact Lullaby Nest
Thank you for visiting Lullaby Nest. We are committed to providing helpful, professional, and responsive customer support.
Our team can assist with:
- Product questions;
- Personalization and customization;
- Order changes;
- Shipping and tracking;
- Returns and refunds;
- Damaged or incorrect products;
- Payment questions;
- Website assistance;
- Business and legal inquiries.
Business Information
Business Name: Lullaby Nest
Year Established: 2026
Website: lullabynest.shop
Business Address:
8425 133A St
Surrey, British Columbia V3W 6Y6
Canada
Customer Support Email:
support@lullabynest.shop
Customer Support Phone:
+1 (778) 896-3474
Customer Support Hours
Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday, Sunday, and Public Holidays: Limited support
We aim to respond to most email inquiries within 24 business hours.
During public holidays, promotional periods, or periods of unusually high demand, responses may require additional time.
Order Support
For faster assistance with an existing order, please include:
- Your full name;
- Your order number;
- The email address used at checkout;
- A clear description of your request;
- Relevant photographs or videos, when applicable.
Please do not send sensitive payment information, complete credit card numbers, passwords, or government-issued identification documents by email.
Personalization Questions
Before placing an order, customers may contact us for help with:
- Names and initials;
- Design choices;
- Color selections;
- Product sizes;
- Pillow cover options;
- Gift recommendations;
- Customization availability.
Customers remain responsible for reviewing and confirming all personalization details before completing checkout.
Shipping and Tracking Support
For questions about shipping, include your order number and tracking number, if available.
Our team can assist with:
- Tracking updates;
- Delayed packages;
- Incorrect addresses;
- Split shipments;
- Customs-related questions;
- Packages marked as delivered;
- Lost or damaged shipments.
Returns and Refunds
Lullaby Nest offers free returns and refunds within 30 days of delivery, subject to our Return and Refund Policy.
Before returning a product, contact us for approval and instructions. Do not mail products to our business address unless our support team specifically instructs you to do so.
Complaints
We take customer concerns seriously.
To submit a complaint, email support@lullabynest.shop with:
- Your name;
- Your order number, if applicable;
- A detailed explanation;
- Supporting documents or photographs;
- Your preferred resolution.
We will review the matter and respond as promptly as reasonably possible.
Business and Legal Inquiries
Business proposals, intellectual property notices, legal correspondence, and regulatory inquiries may be sent to:
Email: support@lullabynest.shop
Please include an appropriate subject line and sufficient information for us to understand and review the request.
Important Notice
Our listed business address is provided for business correspondence.
Product returns must be sent only to the return location provided by our customer support team. Different products may be fulfilled or returned through different facilities.
Unauthorized returns sent directly to the business address may be delayed or rejected.