Shipping policy

This Shipping Policy explains how orders placed through lullabynest.shop are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

Lullaby Nest provides free standard shipping worldwide on eligible orders placed through our website.

There is no minimum purchase requirement for free standard shipping unless otherwise stated during a specific promotion.

Optional expedited or premium shipping services may be available at checkout for an additional charge.

2. Order Processing

Orders are generally reviewed and processed before shipment.

Because many of our products are personalized, processing may include:

Verifying customization details;
Preparing artwork or design information;
Printing or producing the personalized product;
Quality inspection;
Packaging;
Preparing shipping documentation.

Processing time is separate from delivery time.

During peak seasons, promotions, public holidays, or periods of high order volume, processing may require additional time.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7 to 10 business days

This estimate generally begins after the order has been processed and dispatched.

Business days normally exclude weekends and public holidays.

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

4. Personalized Product Production

Personalized decorative pillow covers and related customized products are produced according to the details submitted by the customer.

Production may begin shortly after an order is placed. Personalized products may therefore require additional preparation time before dispatch.

Customers should review names, initials, sizes, colors, and design options carefully before completing the purchase.

5. International Shipping

We ship to most countries and regions worldwide.

Delivery availability may depend on:

Carrier service coverage;
Customs restrictions;
Local import laws;
Product restrictions;
Remote-area accessibility;
Political or transportation conditions.

If we cannot ship an order to the selected destination, we will contact the customer and provide an appropriate resolution, which may include cancellation and a refund.

6. Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may require several business days to update after dispatch.

In some cases:

A package may be transferred between carriers;
Multiple tracking numbers may be issued;
Tracking updates may temporarily pause during international transit;
Local delivery information may become available only after customs clearance.

A lack of tracking updates does not necessarily mean the package has stopped moving.

7. Split Shipments

Orders containing multiple products may be shipped separately due to:

Different production locations;
Product availability;
Packaging requirements;
Faster fulfillment;
Carrier limitations.

Customers will not be charged additional standard shipping fees when an order is divided into multiple shipments.

Each package may have its own tracking number and delivery date.

8. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, value-added tax, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price and are the customer’s responsibility.

Lullaby Nest does not control customs authorities and cannot predict whether additional charges will apply.

Customers are responsible for complying with the import requirements of their destination country.

9. Customs Delays

International packages may be inspected or held by customs.

Customs processing can extend delivery beyond the estimated 7-to-10-business-day timeframe. These delays are controlled by government authorities and are outside our direct control.

We will provide reasonable assistance when tracking information indicates a customs-related delay.

10. Accurate Shipping Information

Customers must provide a complete and accurate delivery address, including:

Full recipient name;
Street address;
Apartment, suite, or unit number;
City;
Province, state, or region;
Postal or ZIP code;
Country;
Telephone number, where required.

Lullaby Nest is not responsible for delays or delivery failures caused by incorrect or incomplete customer-provided information.

11. Address Changes

To request an address change, contact us immediately at support@lullabynest.shop.

We will make reasonable efforts to update the address before the order enters production or shipment.

We cannot guarantee changes after:

Production has begun;
A shipping label has been created;
The order has been transferred to the carrier;
The package has been dispatched.

Customers may be responsible for costs resulting from an incorrect address they submitted.

12. Delivery Attempts

Carriers may:

Leave the package in a secure location;
Deliver it to a reception desk;
Deliver it to a mailbox;
Request a signature;
Leave collection instructions;
Transfer it to a local pickup location.

Customers are responsible for monitoring tracking information and collecting packages within the carrier’s required timeframe.

13. Delayed Packages

Delivery may be delayed due to:

Customs processing;
Severe weather;
Public holidays;
Peak shopping seasons;
Carrier congestion;
Transportation disruptions;
Remote delivery locations;
Incorrect address information;
Government restrictions;
Natural disasters;
Other events beyond our reasonable control.

If an order has not arrived after the estimated delivery window, contact us at support@lullabynest.shop with your order number.

We may ask customers to allow a reasonable investigation period before a replacement or refund is issued.

14. Lost Packages

A package may be considered lost after:

The carrier confirms that it cannot be located;
Tracking shows no meaningful movement for an extended period;
The package has exceeded a reasonable delivery and investigation timeframe;
Our support team completes an investigation.

If a package is confirmed lost, we may provide:

A replacement;
A reshipment;
A refund;
Another reasonable resolution.

15. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location;
Ask household members, neighbors, reception staff, or building management;
Check your mailbox or designated safe location;
Contact the local carrier;
Contact us at support@lullabynest.shop.

We will assist with a carrier investigation where appropriate.

A package marked as delivered is not automatically eligible for a refund, but we will review each case fairly.

16. Damaged Packages

If your package arrives visibly damaged:

Photograph the external packaging before opening it;
Photograph the shipping label;
Photograph the damaged product;
Keep the packaging until the claim is resolved;
Contact us promptly.

Damaged, defective, or incorrect products are handled according to our Return and Refund Policy.

17. Refused and Unclaimed Packages

If a package is refused, unclaimed, or returned because the customer did not collect it, we will contact the customer after it is returned to an appropriate facility.

Reshipping may require confirmation of the address. Additional shipping charges may apply if the failed delivery resulted from customer-provided information or failure to collect the package.